Returns & Exchanges

At Cambridge Casual, we stand behind the quality of our furniture and offer a 30-day return window for items in their original packaging. We strive to ensure your outdoor oasis is perfect, providing seamless solutions for returns and product exchanges.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully disassemble the furniture and place all components into the original shipping boxes, ensuring all hardware and assembly instructions are included.

3

Affix Shipping Label

Download and print the prepaid shipping label provided via email, then securely attach it to the outside of each box being returned.

4

Receive Your Refund

Once our warehouse inspects the returned items to confirm they are in original condition, your refund will be processed to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing